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Most AI tools for customer operations quietly become a second system of record. We built oHallo to model nothing — to dispatch to your own systems and enforce your policies in deterministic code. Why the boundary is the product.
The MCP architecture for large organisations is shaped by what already exists. A look at the gateway model, federated domain ownership, the legacy interface pattern, and the phased rollout that builds organisational trust.
A look at how large organisations are adopting AI at the infrastructure level, not just the application layer.
Why platform teams build for everyone and end up serving no one — and how to escape the trap.